Tell us when something is wrong with your information

• Your name and a safe way to contact you.
• Whether you are complaining for yourself or on behalf of someone else, and your authority if relevant.
• A concise description of what happened, when it happened and which FormSide account, organiser or booking was involved.
• The outcome you are seeking.
• Copies of relevant correspondence, with unrelated sensitive information removed.

You do not need to quote a law or use legal language. We may ask for proportionate proof of identity or authority before disclosing or changing personal information.

• We acknowledge receipt within 30 days of receiving the complaint.
• We identify whether FormSide, the camp organiser or both are responsible for the processing complained about.
• We make enquiries that are appropriate to the issue and preserve relevant evidence.
• We keep you appropriately informed if the investigation is not concluded promptly.
• We communicate the outcome without undue delay, including any correction, action or reason we do not uphold the complaint.

The organiser shown on a camp page is normally the controller for participant, emergency, medical, accessibility and camp-delivery records. Where a complaint concerns those decisions, contact the organiser first. If you send it to FormSide, we will explain the roles and, where appropriate and lawful, pass it to the responsible organiser or help you make contact.

Tell us if you need a reasonable adjustment, a different format or help using the complaint route. A suitable representative can complain for you where they have authority. We will not disadvantage someone for making a complaint in good faith.

If you remain concerned, you can complain to the Information Commissioner's Office. The ICO generally expects you to give the responsible organisation an opportunity to address the issue first.