Do parents need an account to book?

Yes, a light one. Every booking belongs to a family account, so a new parent creates one with their email on the way to the form and is sent straight back to the camp. After that their details prefill, saved children are one tap away, and every pass, balance and message from any organiser on FormSide is in the same account.

Can a parent pay an outstanding balance online?

Yes. From the child's pass in the account, a parent can pay the remaining balance by card at any time, whether the booking was set up with a deposit and instalments or not. The payment goes into the organiser's Stripe account and the balance updates immediately.

Can a parent change medical notes after booking?

Yes. Medical notes, the emergency contact and collection instructions can be edited from the pass right up to the camp. The registration desk and the roster read the current version, so staff see what is true on the day rather than what was entered at booking.

Who can see camp photos?

Only families who answered yes to the separate photo-consent question on the booking form, and only while their booking is live. Families who declined, and cancelled or expired bookings, never see the album. The organiser sees consent counts before publishing.

Can a parent delete their data?

Yes. From the account a parent can download a JSON copy of everything held against their email and schedule erasure with a seven-day grace period. Erasure anonymises the records — amounts, references and statuses survive for the organiser's accounts, but names, contact details, medical notes and answers are removed. Both actions are recorded in the organiser's privacy log.

How do parents contact the organiser?

From the messages area of their account. Each family has one thread with the organisation; a new message emails the other side, and unread messages are badged in both the parent's navigation and the organiser's dashboard.

Parents who finish the form, and come back next term.

FormSide's family account gives every parent one place for their children's passes, balances, messages and photos — and a booking form built to be finished on a phone in the car park. Saved children make the second booking a two-minute job, and families can see, download or delete what you hold about them without emailing you.

Start a camp — free What families see

WHY PARENTS FINISH

Built for a phone, a thumb and four minutes.

Most bookings come from a phone, often in a hurry. The form is one column, big targets, the keyboard matching each field, and the total visible as they go. A place is held for five minutes the moment they start, with the timer on screen, so the question is never "will it still be there?" — and coming back to the form extends the same hold.

Every booking belongs to a family account, so the first thing a new parent does is create one with their email — and they are sent straight back to the camp they were booking. From then on their own details prefill, and the children they saved last time are one tap away with dates of birth, medical notes and emergency contacts already in. The second booking really is two minutes.

If a camp is full, the same page takes them onto the waitlist, and when a place frees up it can be offered to them behind a link that holds it while they decide.

Phone-first form with the hold timer on screen
Details prefilled for returning parents
Saved children, one tap to add
Waitlist from the same page

THE PARENT ACCOUNT

Every child, every camp, every balance, on one page.

The account lists each child's bookings with their status — confirmed, balance due, waitlisted, cancelled — the money paid and outstanding across all of them, and any unread messages from you. Each booking opens to its pass, its instalment schedule if there is one, and a button to pay any remaining balance by card.

Saved children live here too. A parent keeps each child's details current once, and every future booking reads from them. A parent can cancel an unpaid booking themselves from the pass; anything paid is cancelled by you, and either way the cancellation email tells the family what had been paid and what happens next.

Status and balance per booking
Pay the balance by card from the pass
Instalment schedule in view
Saved children kept current once

THE PASS

The pass is the ticket, the schedule and the custody record.

Each child's admission pass carries the QR code the desk scans, the camp dates — every session for a weekly programme, or only the days booked if the family chose days — and the venue and arrival instructions. It is emailed with the confirmation and lives in the account, so a lost email is never a problem at the door.

After check-in, the pass shows it: the time the child arrived and the time they were released, with the staff member's name. Parents see the same custody record the desk keeps, which is the kind of transparency that makes a family trust a camp with their child next summer too.

QR pass per child, in email and in the account
Session dates and days booked
Check-in and collection times with staff name

KEEPING DETAILS CURRENT

A new inhaler in June should not need an email in May's thread.

From the pass, a parent can update medical notes, the emergency contact and collection instructions right up to the camp. The desk reads the current version, so the register on Saturday says what is true on Saturday.

Parents also message you directly from their account. Threads are per family, both sides are emailed when there is something new, and the unread badge sits in the parent's nav and in yours.

Medical notes, emergency contact and collection note editable by the parent
Direct messages with the organiser
Both sides emailed on a new message

PHOTOS

The camp album, only for the families who said yes.

Photo consent is its own question on the booking form, default off, separate from anything the booking needs. After the camp, upload the album and it appears in the account of every family who consented — and nobody else's. A cancelled or expired booking never gets access. Before you publish, the dashboard shows how many families said yes and how many did not, so you know what is safe to share.

Consent is a separate, default-off question
Album visible only to consenting families
Consent counts shown before you publish

THEIR DATA

Download it. Delete it. No email to the club required.

From the account, a parent can download a JSON copy of everything FormSide holds against their email, and schedule erasure with a seven-day grace period in case they change their mind. Erasure anonymises rather than deletes: the booking's amounts, references and statuses survive for your accounts, but the person does not.

Both actions land in your privacy log, so when a parent tells you they have asked for their data, you already know. Marketing consent is a separate opt-in and can be withdrawn with one confirmed click from any campaign email, without touching the booking.

Self-service JSON export
Erasure with a seven-day grace period
Financial record kept, person removed
Logged for the organiser

WHAT YOU GET

Everything in families, free while FormSide is in beta.

Phone-first booking form with a visible hold timer
Details prefilled for returning parents
Saved children with medical and emergency details
One account for every child and every camp
Status and balance per booking
Pay the outstanding balance by card from the pass
Instalment schedule in view
QR admission pass with dates and sessions
Check-in and collection record on the pass
Medical notes, emergency contact and collection note editable
Direct messages with the organiser
Photo album behind explicit consent
Self-service data export
Self-service erasure with a grace period
Cancel an unpaid booking from the pass

Every feature on this page is included while FormSide is in beta, with no commission on what families pay you. See pricing for how the paid plans will be arranged when billing opens.

QUESTIONS COACHES ASK

Straight answers about families.

Each answer stands on its own. If yours is not here, the help centre walks through every screen.

Do parents need an account to book?: Yes, a light one. Every booking belongs to a family account, so a new parent creates one with their email on the way to the form and is sent straight back to the camp. After that their details prefill, saved children are one tap away, and every pass, balance and message from any organiser on FormSide is in the same account.
Can a parent pay an outstanding balance online?: Yes. From the child's pass in the account, a parent can pay the remaining balance by card at any time, whether the booking was set up with a deposit and instalments or not. The payment goes into the organiser's Stripe account and the balance updates immediately.
Can a parent change medical notes after booking?: Yes. Medical notes, the emergency contact and collection instructions can be edited from the pass right up to the camp. The registration desk and the roster read the current version, so staff see what is true on the day rather than what was entered at booking.
Who can see camp photos?: Only families who answered yes to the separate photo-consent question on the booking form, and only while their booking is live. Families who declined, and cancelled or expired bookings, never see the album. The organiser sees consent counts before publishing.
Can a parent delete their data?: Yes. From the account a parent can download a JSON copy of everything held against their email and schedule erasure with a seven-day grace period. Erasure anonymises the records — amounts, references and statuses survive for the organiser's accounts, but names, contact details, medical notes and answers are removed. Both actions are recorded in the organiser's privacy log.
How do parents contact the organiser?: From the messages area of their account. Each family has one thread with the organisation; a new message emails the other side, and unread messages are badged in both the parent's navigation and the organiser's dashboard.

Give every family one place to look.

Passes, balances and messages from the first booking. Nothing for parents to install.

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